Hi DHARMENDRA MISHRA, I'm Gina, the product operation at Wegic. I apologize for the issue you're experiencing. We need more information to help determine the cause of the problem.

Could you please join our Discord: https://discord.gg/PM3A3RA7uR

I would like to investigate the problem you're encountering and assist in resolving it. Thank you for your feedback, and I look forward to your response.